![](https://media.journoportfolio.com/users/2612/images/0c867b91-da85-4767-aac3-838c0a6f21a4_max-400.jpg)
I wrote technical whitepapers on contact center management, workforce optimization, CX automation and more for B2B SaaS clients such as Salesforce, Twilio and TalkDesk.
Freelance journalist and copywriter
I wrote technical whitepapers on contact center management, workforce optimization, CX automation and more for B2B SaaS clients such as Salesforce, Twilio and TalkDesk.